常見問題

旅平險

  • Q1 我需要旅平險的英文投保證明，要如何申請? | How do I request an English certificate of travel insurance?

    可上明台官網下載申請表填寫申請，或致電明台服務人員協助您申請。

     

    You can download the application form from MSIG Mingtai's official website or call our service staff for assistance.

  • Q2 因故班機取消需滯留在當地1晚，旅平險會自動延長保險時效嗎?延長的時間內保障範圍一樣嗎? | If my flight is cancelled and I need to stay one more night, will my travel insurance automatically extend? Will the coverage remain the same during the extension?

    本保險契約的保險期間，以本保險契約保險單上所載日時為準。(不會自動延長時效)

    如被保險人以乘客身份搭乘領有載客執照之交通工具，該交通工具之預訂抵達時刻係在本保險契約的保險期間內，因故延遲抵達而非被保險人所能控制者，本保險單自動延長有效期限至被保險人終止乘客身份時為止，但延長之期限不得超過24小時。

    （白話解釋：若保單到期的時間被保險人還在飛機上，保期可自動延長至飛機降落，但最長不超過24小時)

     

    The insurance period is based on the dates specified in the policy (no automatic extension).
    However, if the insured is traveling as a passenger on a licensed carrier scheduled to arrive within the policy period, and the delay is beyond the insured's control, the policy will automatically extend until the insured's passenger status ends, but not exceeding 24 hours. (In simple terms: If the policy expires while the insured is still on the plane, coverage extends until landing, but not beyond 24 hours)

  • Q3 國外旅行期間需延長保險時效，可以怎麼辦理? | How can I extend my travel insurance coverage while abroad?

    可以延長，請至官網下載契變申請書送明台核保單位。

     

    Yes, you can extend it. Please download the policy change application form from our website and submit it to MSIG Mingtai's underwriting department.

  • Q4 因工作關係經常出國，可以一次保1整年度的旅平險嗎? | Due to frequent business travel, can I purchase travel insurance for an entire year at once?

    旅平險一次最多投保180天，超過不可延長。

     

    Travel insurance can only be purchased for a maximum of 180 days at a time, no extensions beyond this period.

  • Q5 緊急救援服務要撥打哪支電話？服務項目有哪些? | What is the emergency assistance contact number and what services are included?

    電話：886-2-6619-9210

    服務項目可分成旅遊諮詢、醫療諮詢、醫療協助。

     

    Phone: 886-2-6619-9210
    Services include travel consultation, medical consultation, and medical assistance.

  • Q6 已在飛機上，但忘記買旅平險，現在可以補買嗎? | I'm already on the plane but forgot to buy travel insurance. Can I purchase it now?

    無法購買，請提早於旅程出發前購買。(投保時被保險人必須在國內)

     

    Cannot purchase now. Please buy insurance before departure. (The insured must be in the country when purchasing insurance)