常見問題
  • Q105 「拆除清理費用」的定義?一般是否包含在工程保險承保範圍內? | What is the definition of "Removal and Clearance Expenses"? Is it generally included in the coverage of Construction Insurance?

    1. 所謂「拆除清理費用」,是指當承保工程發生保險契約所約定之事故,造成承保標的的毀損或滅失,需要進行修理或置換時,為拆除廢棄毀損之殘餘物或未受損之承保工程所發生之費用。
    2.「拆除清理費用」 屬於額外的費用,通常不會包含在工程契約價額中,必需向保險公司另外約定加保。

     

    1. "Removal and Clearance Expenses" refers to costs incurred for demolishing and removing damaged debris or undamaged insured works when repairs or replacements are needed following an insured event specified in the insurance contract that causes damage or loss to the insured project.
    2. "Removal and Clearance Expenses" is an additional cost typically not included in the contract value and must be separately agreed upon with the insurance company for coverage.

  • Q106 住宅火災保險保額及地震基本保險額如何計算?一定要依照所算出來的保額投保嗎? | How are residential fire and basic earthquake insurance amounts calculated? Must we insure for the calculated amount?

    1.住宅火災保險保額及地震基本保險保額依「臺灣地區住宅類建築造價參考表」計算保額,但地震基本保額保額上限為新台幣150萬。

    2.住宅火災保險保額可由保戶自行決定投保金額,但仍需依「臺灣地區住宅類建築造價參考表」計算保額,不得少於新台幣10萬元;地震基本保險保額須依算出來之保額辦理投保,上限為新台幣150萬。

    3.詳情內容可參考:「臺灣地區住宅建築造價參考表」

     

    1. Both amounts are calculated using the "Taiwan Residential Building Cost Reference Table," with earthquake coverage capped at NTD 1.5 million.
    2. Fire insurance amount can be decided by policyholder but must follow the reference table and cannot be less than NTD 100,000; earthquake insurance must match the calculated amount, up to NTD 1.5 million.

    3. For detailed information, please refer to: "Taiwan Regional Residential Construction Cost Reference Table"

  • Q107 手機保險保戶申請收據憑證 | How to request receipt certificates for mobile phone insurance?

    欲申請保險繳費憑證(收據),請洽原購機門市或於上班時間(8:30-17:30)來電0800-528-528,將有專員為您服務。

     

    To request insurance payment certificates (receipts), please contact the original purchase store or call 0800-528-528 during business hours (8:30-17:30), and a specialist will assist you.

  • Q108 今年一月刷卡買機票,六月才要出國,是否有在承保範圍內? | If I buy airline tickets in January but travel in June, will that be covered by the insurance?

    信用卡保險期間為整年度,一月刷卡六月出國皆落在承保期間。

     

    Credit card insurance coverage is for the entire year, so both January purchase and June travel fall within the coverage period.

  • Q109 已在飛機上,但忘記買旅平險,現在可以補買嗎? | I'm already on the plane but forgot to buy travel insurance. Can I purchase it now?

    無法購買,請提早於旅程出發前購買。(投保時被保險人必須在國內)

     

    Cannot purchase now. Please buy insurance before departure. (The insured must be in the country when purchasing insurance)

  • Q110 詢問旅行不便險承保範圍除持卡人本身是否涵蓋共同出遊親屬? | Does travel inconvenience insurance coverage extend to family members traveling together?

    信用卡提供給持卡人的旅行平安保險及不便險,承保的對象為持卡人本身以及以本卡購買機票之配偶及未滿25歲未婚之子女,因此其他親友並非在本信用卡保險之承保對象。

     

    Credit card travel and inconvenience insurance covers the cardholder, spouse, and unmarried children under 25 whose tickets were purchased with the card. Other relatives are not covered.

  • Q111 用信用卡幫朋友刷旅費,是否同樣享有旅遊不便險? | If I pay travel expenses for friends with my credit card, do they get travel inconvenience coverage?

    信用卡提供給持卡人的旅遊不便險,被保險人僅適用持卡人、持卡人配偶及持卡人未滿25足歲的子女,不適用持卡人的祖父母、父母及朋友。

     

    Credit card travel inconvenience insurance only covers the cardholder, spouse, and children under 25. It does not cover grandparents, parents, or friends.

  • Q112 終止手機保險契約 | How to terminate mobile phone insurance contract?

    若要終止保單,請於上班時間(8:30-17:30)來電0800-528-528,將有專員為您服務。

     

    To terminate the policy, please call 0800-528-528 during business hours (8:30-17:30), and a specialist will assist you.