常見問題

1. 所謂「拆除清理費用」，是指當承保工程發生保險契約所約定之事故，造成承保標的的毀損或滅失，需要進行修理或置換時，為拆除廢棄毀損之殘餘物或未受損之承保工程所發生之費用。
2.「拆除清理費用」 屬於額外的費用，通常不會包含在工程契約價額中，必需向保險公司另外約定加保。

1. "Removal and Clearance Expenses" refers to costs incurred for demolishing and removing damaged debris or undamaged insured works when repairs or replacements are needed following an insured event specified in the insurance contract that causes damage or loss to the insured project.
2. "Removal and Clearance Expenses" is an additional cost typically not included in the contract value and must be separately agreed upon with the insurance company for coverage.

您可選擇有包含「寵物喪葬費用保險金」的方案投保。

You can choose a plan that includes "pet funeral expense coverage".

1.住宅火災保險保額及地震基本保險保額依「臺灣地區住宅類建築造價參考表」計算保額，但地震基本保額保額上限為新台幣150萬。

2.住宅火災保險保額可由保戶自行決定投保金額，但仍需依「臺灣地區住宅類建築造價參考表」計算保額，不得少於新台幣10萬元；地震基本保險保額須依算出來之保額辦理投保，上限為新台幣150萬。

3.詳情內容可參考：「臺灣地區住宅建築造價參考表」

1. Both amounts are calculated using the "Taiwan Residential Building Cost Reference Table," with earthquake coverage capped at NTD 1.5 million.
2. Fire insurance amount can be decided by policyholder but must follow the reference table and cannot be less than NTD 100,000; earthquake insurance must match the calculated amount, up to NTD 1.5 million.

3. For detailed information, please refer to: "Taiwan Regional Residential Construction Cost Reference Table"

僱主意外責任險僅承保因意外事故導致受僱人之體傷及死亡，並未承保財物損失，因此保險公司無法理賠。

欲申請保險繳費憑證(收據)，請洽原購機門市或於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。

To request insurance payment certificates (receipts), please contact the original purchase store or call 0800-528-528 during business hours (8:30-17:30), and a specialist will assist you.

因為罷工造成的任何損失，是信用卡保險的除外項目，因此無法申請理賠。

對被保險人因意外傷害所致且經過本公司配合之SOS專業評估有「緊急醫療運送」之必要性及「遺體或骨灰運返費用」或「安排未成年子女返國費用」；其他非承保範圍服務所生之相關費用需由保戶全額或部分負擔。

SOS assistance applies to insureds with accidental injuries requiring "emergency medical transportation," "repatriation of remains/ashes," or "return arrangements for underage children" as assessed by our partnered SOS professionals. Other non-covered service expenses must be fully or partially borne by the policyholder.

信用卡保險期間為整年度，一月刷卡六月出國皆落在承保期間。

Credit card insurance coverage is for the entire year, so both January purchase and June travel fall within the coverage period.