常見問題
  • Q9 任意汽車第三人責任險可附加的保險有哪些? | What additional insurance options are available with Voluntary Automobile Third Party Liability Insurance?

    可同時附加駕駛人傷害、乘客傷害責任、超額責任、慰問金費用、刑事訴訟律師費用補償、道路救援費用等附加條款;若您有相關保險需求,可連繫本公司業務人員依您的需求進行保險規劃。

     

    Additional clauses available include driver injury, passenger injury liability, excess liability, consolation money expenses, criminal litigation attorney fee compensation, and roadside assistance expenses. If you have related insurance needs, please contact our sales representative for insurance planning based on your requirements.

  • Q10 機車加保任意第三人責任險可以再附加乘客險或駕駛人傷害險嗎? | Can passenger insurance or driver injury insurance be added to motorcycle voluntary third party liability insurance?

    可附加承保乘客險,但不可附加第三人責任附加駕駛人傷害險。

     

    Passenger insurance can be added, but third party liability additional driver injury insurance cannot be added.

  • Q11 被保險車輛需要免費道路救援服務時,如何申請?如遇高速公路上故障車輛需強制排除時,後續該如何辦理退費? | How to apply for free roadside assistance service when needed? How to process refunds for mandatory removal of broken-down vehicles on highways?

    1.被保險車輛需道路救援服務,可即時透過本公司0800-078-888服務專線進行申告。

    2.被保險車輛於高速公路需道路救援服務,請先通知本公司0800-078-888服務專線由客服人員協助,若基於安全考量或情況緊急而由其他合法拖吊業者拖離現場,費用由保戶先行支付者,保戶可於發生之日起三十日內,可依「高速公路拖救契約三聯單」及「指定抬頭之三聯式發票」,透過本公司委外救援服務業者辦理退費,退還贈送範圍內免費道路救援服務項目之費用,但不包含其他特殊作業所衍生之費用。

    *有關免費服務內容項目細節,請詳閱本公司官網說明

     

    1. For roadside assistance service, contact our service hotline at 0800-078-888.
    2. For highway roadside assistance, first notify our service hotline at 0800-078-888 for customer service assistance. If the vehicle is towed by other legal operators due to safety concerns or emergencies, policyholders who paid the fee can apply for a refund within 30 days using the highway towing contract triplicate form and designated triplicate invoice through our outsourced rescue service provider. The refund covers free roadside assistance service items within the gift range but excludes costs from special operations.
    *For details about free service items, please refer to our company website.

  • Q12 汽車保險贈送的免費道路救援服務項目有哪些? | What are the free roadside assistance service items included with automobile insurance?

    1.20公里平面免費拖吊(以兩輪著地拖行)。

    2.免費急修服務:更換備胎(備胎自備)、接電、送水、送油(油資自付)。

    *有關免費服務內容及客戶自費服務項目細節,請詳閱本公司官網說明

     

    1. Free 20km surface towing (two-wheel ground towing).
    2. Free emergency repair services: spare tire replacement (spare tire self-provided), jump start, water delivery, fuel delivery (fuel cost self-paid).
    *For details about free service content and customer-paid service items, please refer to our company website.

  • Q13 汽車保險贈送的免費道路救援服務一天可以使用幾次? | How many times can the free roadside assistance service included with automobile insurance be used per day?

    同一天限一次免費服務,第二次(含)費用由客戶自行負擔。同一日之定義為服務當日零時至24時。

     

    Limited to one free service per day, costs for the second service (inclusive) are borne by the customer. One day is defined as from 0:00 to 24:00 of the service day.

  • Q14 汽機車保險的被保險人因故死亡時,要如何辦理保險過戶?需準備什麼文件? | How to transfer auto/motorcycle insurance when the insured person passes away? What documents are required?

    請先連結本公司服務網址,參考應備文件一覽表;如需辦理變更作業,可逕行下載批改申請書並檢附應備文件後,至本公司各服務據點辦理或洽原服務人員辦理。

     

    Please visit our company's service website to check the required documents list. To process the change, download the endorsement application form, attach the required documents, and visit any of our service locations or contact your original service representative.

  • Q15 自費購買的道路救援保險的服務項目有哪些? | What services are included in the self-paid roadside assistance insurance?

    1.被保險汽車發生故障或意外事故而致無法行駛時,拖吊救援(含全載、拖載及其他特殊處理方式)至被保險人指定或可以修理該車之處所所需之救援費用。

    2.被保險汽車因水箱缺水或汽油用罄,其送油或送水所需必要之服務費用;但購買汽油所需費用由被保險人負擔。

    3.被保險汽車因輪胎破損無法行駛,其委由他人更換備胎所需必要之服務費用;但備胎需由被保險人提供。

    4.被保險汽車因電瓶電??夠無法啟動車輛,其委由他人提供接電服務所需必要之服務費用。

     

    1. Towing service (including full loading, towing, and other special handling) to a designated location or repair facility when the insured vehicle breaks down, has an accident, or runs out of power.
    2. Water or fuel delivery service fees when the vehicle runs out of water or fuel; fuel cost paid by the insured.
    3. Tire replacement service fees when the vehicle cannot be driven due to tire damage; spare tire provided by the insured.
    4. Jump-start service fees when the vehicle cannot start due to insufficient battery power.

  • Q16 要怎麼知道自費購買的道路救援險的額度剩多少?保額如果不夠可以再加買嗎? | How to check the remaining coverage of self-paid roadside assistance insurance? Can additional coverage be purchased if the amount is insufficient?

    請洽全鋒(免付費電話:0800-078-888)查詢道路救援的剩餘額度。

     

    Please contact Chuan-Feng (toll-free number: 0800-078-888) to inquire about the remaining roadside assistance coverage.