常見問題
  • Q1 如何申請租車旅平險延長保期、變更保期或退保? | How do I apply for an extension, modification, or cancellation of my Car Rental Travel Insurance policy?

    如您的保單為網路投保,需申請延長保期、變更保期(保期平移)、退保或其他契約變更,請先將以下資料 Email 至 ec@msig-mingtai.com.tw:
    (1) 保單號碼 :
    (2) 被保險人姓名 :
    (3) 被保險人身分證字號:
    (4) 聯絡電話 :
    (5) 申請項目(延長保期/變更保期/退保/其他) :
    (6) 變更內容及原因(如有相關證明文件,請一併提供) :

     

    本公司收到資料後,將依保單條款及承保規定審核是否可受理;如符合辦理條件,將製作「旅遊保險契約變更申請書」供您簽署,並通知應補繳或退還之保費(如有),完成相關文件及保費確認後即可辦理。

    提醒:如需延長或變更保期,請於原保險期間屆滿前提出申請,以維護您的保險權益。

     

    網路投保服務信箱:ec@msig-mingtai.com.tw
    網路投保客服專線:0800-069-889
    服務時間:週一至週五 08:30~17:30(國定例假日除外)

     

    If your policy was purchased online and you wish to apply for an extension of the coverage period, a modification of the coverage period(i.e., a shift of the policy period), policy cancellation, or any other policy endorsement, please email the following information to ec@msig-mingtai.com.tw:

    (1) Policy Number:
    (2) Insured's Name:
    (3) Insured's National ID Number:
    (4) Contact Number:
    (5) Type of Request (Extension / Modification / Cancellation / Other):
    (6) Details of the Change and Reason (please attach any relevant supporting documents):

     

    Upon receipt of your request, we will review it in accordance with the policy terms and underwriting guidelines to determine whether it can be processed. If your request meets the applicable conditions, we will prepare a "Travel Insurance Policy Endorsement Application Form" for your signature and notify you of any additional premium due or refund payable. The change will be processed upon completion of all required documentation and confirmation of premium settlement.

    Important Reminder: If you wish to extend or modify your coverage period, please submit your application before the expiration of the original policy period to protect your insurance interests.

     

    Online Insurance Service Email: ec@msig-mingtai.com.tw

    Online Insurance Customer Service Hotline: 0800-069-889

    Service Hours: Monday to Friday, 08:30–17:30 (excluding public holidays)

  • Q2 如何申請旅遊保險延長保期、變更保期或退保? | How do I apply for an extension, modification, or cancellation of my travel insurance policy?

    以下僅適用於【網路投保保單】。如為業務員、保險經紀人/代理人或其他通路投保,請洽原投保服務人員協助辦理。
    如您的保單為網路投保,需申請延長保期、變更保期(保期平移)、退保或其他契約變更,請先將以下資料 Email 至 ec@msig-mingtai.com.tw:
    (1)保單號碼 :
    (2)被保險人姓名 :
    (3)聯絡電話 :
    (4)申請項目(延長保期/變更保期/退保/其他) :
    (5)變更內容及原因(如有相關證明文件,請一併提供) :

     

    本公司收到資料後,將依保單條款及承保規定審核是否可受理;如符合辦理條件,將製作「旅遊保險契約變更申請書」供您簽署,並通知應補繳或退還之保費(如有),完成相關文件及保費確認後即可辦理。
    提醒:如需延長或變更保期,請於原保險期間屆滿前提出申請,以維護您的保險權益。

     

    網路投保服務信箱:ec@msig-mingtai.com.tw
    網路投保客服專線:0800-069-889
    服務時間:週一至週五 08:30~17:30(國定例假日除外)

     

    The following applies only to policies purchased via online enrollment. If your policy was obtained through an agent, broker, or other distribution channel, please contact your original sales representative for assistance.

    If your policy was purchased online and you wish to apply for an extension of the coverage period, a modification of the coverage period (i.e., a shift of the policy period), policy cancellation, or any other policy endorsement, please email the following information to ec@msig-mingtai.com.tw:

    (1) Policy Number:
    (2) Insured's Name:
    (3) Contact Number:
    (4) Type of Request (Extension / Modification / Cancellation / Other):
    (5) Details of the Change and Reason (please attach any relevant supporting documents):

     

    Upon receipt of your request, we will review it in accordance with the policy terms and underwriting guidelines to determine whether it can be processed. If your request meets the applicable conditions, we will prepare a "Travel Insurance Policy Endorsement Application Form" for your signature and notify you of any additional premium due or refund payable. The change will be processed upon completion of all required documentation and confirmation of premium settlement.

    Important Reminder: If you wish to extend or modify your coverage period, please submit your application before the expiration of the original policy period to protect your insurance interests.

     

    Online Insurance Service Email: ec@msig-mingtai.com.tw

    Online Insurance Customer Service Hotline: 0800-069-889

    Service Hours: Monday to Friday, 08:30–17:30 (excluding public holidays)

  • Q3 網路投保社群專屬活動內容? | Exclusive Event Details for Online Insurance?

    明台產險官網投保汽/機車強制險加任意險或電動車任意險或旅遊險保費達800元以上或住宅火險(限屋主の好險)
    並使用社群專屬活動專案代號【SMS】完成投保,就有機會獲得專屬獎品(共抽1名)

     

    Apply for Auto/Motorcycle Compulsory plus Voluntary Insurance, electric vehicle optional Voluntary Insurance, Travel Insurance with premiums over NT$800, or Residential Fire Insurance (limited to the "Homeowner's Choice" plan) on MSIG Mingtai website using the exclusive campaign code [SMS] for a chance to win an exclusive gift (1 winner total).

     

  • Q4 網路投保抽獎活動有哪些? | What online insurance lucky draw promotions are currently available?

    至明台產險官網投保汽/機車強制險加任意險、國外旅遊險、租車險、住火險(限屋主の好險),達一定保費金額或保險到期前(旅遊險出發前)一定天數,就有機會獲得精美獎品,詳情請洽網站說明

     

    Apply for Auto/Motorcycle Compulsory plus Voluntary Insurance, Travel Insurance, Rental car insurance ,Residential Fire Insurance (limited to the "Homeowner's Choice" plan) on MSIG Mingtai website, and reach a specified premium amount, or within a certain number of days before the insurance expires (travel insurance before departure) for a chance to receive exclusive gifts. For full details, please refer to the website.

  • Q5 網路投保車險完成後要如何回傳要保書? | How do I submit the application form after completing online car insurance?

    投保完成需回傳要保書簽名方式如下列,資料若有收到檢核完成後會再以簡訊通知。
    1. 利用手機拍照,點選上傳要保書連結
    (投保完成畫面或要保完成通知信內可點選)
    2. 傳真至02-2772-9958
    3. Mail至網路投保服務信箱:ec@msig-mingtai.com.tw

     

    Submit the signed form via:
    1. Smartphone photo upload (link on completion screen or email).
    2. Fax to 02-2772-9958.
    3. Email ec@msig-mingtai.com.tw.
    An SMS notification will be sent upon verification.

  • Q6 註冊會員時,出現行動電話或電子郵件已被使用該怎麼辦? | How do I access the online automobile insurance application page?

    為維護會員資料安全性,會員之行動電話及電子郵件無法重複使用。

    To ensure account security, mobile numbers and email addresses cannot be used for multiple registrations.

  • Q7 我要如何進入網路投保車險頁面? | How do I access the online automobile insurance application page?

    網路投保汽車險,請點我
    網路投保機車險,請點我
    網路投保微型電動二輪車險,請點我

     

    Click for Online Car Insurance, Online Motorcycle Insurance, or Online Micro-Electric Two-Wheeler Insurance.

  • Q8 網路投保時加值服務有勾選中華電信漫遊,但投保後一直沒有收到優惠序號該怎麼辦? | What is the password to open the application form received after online application?

    如您投保後未收到中華電信漫遊序號,可以e-mail至網路投保服務信箱ec@msig-mingtai.com.tw告知或來電網路投保客服中心0800-069-889 (服務時間為周一至周五 上午 8:30 ~ 下午 5:30 國定例假日除外)。

    Email ec@msig-mingtai.com.tw or call 0800-069-889 (Service hours are Monday to Friday 8:30 AM ~ 5:30 PM, excluding national holidays).