商品問題
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Q25 機車加保任意第三人責任險可以再附加乘客險或駕駛人傷害險嗎? | Can passenger insurance or driver injury insurance be added to motorcycle voluntary third party liability insurance?
可附加承保乘客險，但不可附加第三人責任附加駕駛人傷害險。
Passenger insurance can be added, but third party liability additional driver injury insurance cannot be added.
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Q26 航空公司親友票保險權益是否一樣? | Are insurance benefits the same for airline companion tickets?
若被保險人所使用之機票，如係航空公司提供之優惠票，請被保險人務必確認所持優惠票?實際刷卡金額需高於票面價額百分之三十，才可獲得保障。
For discounted airline tickets, the insured must ensure that the actual credit card payment amount is more than 30% of the ticket face value to receive coverage.
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Q27 被保險車輛需要免費道路救援服務時，如何申請?如遇高速公路上故障車輛需強制排除時，後續該如何辦理退費? | How to apply for free roadside assistance service when needed? How to process refunds for mandatory removal of broken-down vehicles on highways?
1.被保險車輛需道路救援服務，可即時透過本公司0800-078-888服務專線進行申告。
2.被保險車輛於高速公路需道路救援服務，請先通知本公司0800-078-888服務專線由客服人員協助，若基於安全考量或情況緊急而由其他合法拖吊業者拖離現場，費用由保戶先行支付者，保戶可於發生之日起三十日內，可依「高速公路拖救契約三聯單」及「指定抬頭之三聯式發票」，透過本公司委外救援服務業者辦理退費，退還贈送範圍內免費道路救援服務項目之費用，但不包含其他特殊作業所衍生之費用。
*有關免費服務內容項目細節，請詳閱本公司官網說明。
1. For roadside assistance service, contact our service hotline at 0800-078-888.
2. For highway roadside assistance, first notify our service hotline at 0800-078-888 for customer service assistance. If the vehicle is towed by other legal operators due to safety concerns or emergencies, policyholders who paid the fee can apply for a refund within 30 days using the highway towing contract triplicate form and designated triplicate invoice through our outsourced rescue service provider. The refund covers free roadside assistance service items within the gift range but excludes costs from special operations.
*For details about free service items, please refer to our company website. -
Q28 信用卡刷機票得到的保障有哪些？ | What coverage do I get when purchasing airline tickets with a credit card?
全額以承保信用卡支付飛機票費用，即享有搭乘公眾運輸工具時發生意外造成身故的保障，以及班機延誤、行李遺失、行李延誤等旅行不便險保障。
When paying the full airfare with an insured credit card, you receive accidental death coverage while using public transportation, plus travel inconvenience insurance including flight delay, baggage loss, and baggage delay coverage.
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Q29 收到續保通知書，要保書要需要簽名嗎?怎麼提供給保險公司? | Do I need to sign the renewal notice? How do I submit it to the insurance company?
一、無須於續保通知書上簽名，待營業人員提供續保年度要保書後，於要保人簽章處簽名。
二、可郵寄或至各分公司臨櫃辦理。
1. No signature needed on the renewal notice. Sign the renewal application form when provided by the sales representative.
2. Submit by mail or at branch offices. -
Q30 汽車保險贈送的免費道路救援服務項目有哪些? | What are the free roadside assistance service items included with automobile insurance?
1.20公里平面免費拖吊(以兩輪著地拖行)。
2.免費急修服務：更換備胎(備胎自備)、接電、送水、送油(油資自付)。
*有關免費服務內容及客戶自費服務項目細節，請詳閱本公司官網說明。
1. Free 20km surface towing (two-wheel ground towing).
2. Free emergency repair services: spare tire replacement (spare tire self-provided), jump start, water delivery, fuel delivery (fuel cost self-paid).
*For details about free service content and customer-paid service items, please refer to our company website. -
Q31 「明台產物微型保險」要如何購買？ | How to purchase "Mingtai Property Micro-insurance"?
要/被保險人填寫完整的要保書後，連同資格認定文件送交保險公司辦理即可。
The policyholder/insured person needs to complete the insurance application form and submit it to the insurance company along with qualification verification documents.
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Q32 信用卡提供的公共運輸平安保險是否包含醫療費用？ | Does the public transportation travel insurance provided by the credit card cover medical expenses?
每家信用卡對各卡別提供的卡友福利都不相同，建議您可至各發卡行的網頁查詢您所持信用卡的保險內容。
Benefits vary by credit card issuer and card type. Please check your card issuer's website for specific insurance coverage details.
