商品問題
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Q89 保戶如因保單部份文字性資料異動（如車牌號碼、通訊地址、出生日期、車身號碼…等），應如何辦理更正？ | How can policyholders correct textual information on their policy (such as license plate number, mailing address, birth date, vehicle identification number, etc.)?
請先連結本公司服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。
Please visit our company's service website to check the required document list. To process changes, download the endorsement application form, attach required documents, and visit any of our service locations or contact your original service representative.
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Q90 汽、機車辦理過戶時，相關保險應如何配合辦理？ | How should insurance be handled when transferring ownership of a car or motorcycle?
請先連結本公司服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。
Please visit our company's service website to check the required document list. To process changes, download the endorsement application form, attach required documents, and visit any of our service locations or contact your original service representative.
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Q91 無人機綜合保險之承保範圍是否有包含竊盜及失蹤？ | Does Comprehensive Drone Insurance cover Theft & go msissing?
無人機綜合保險之機體險包含失竊及超過14天的失蹤。
It covers theft, as well as cannot be located 14days after.
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Q92 辦理強制險過戶應準備哪些資料？ | What documents are required for transferring compulsory insurance?
請先連結本公司服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。
Please visit our company's service website to check the required document list. To process changes, download the endorsement application form, attach required documents, and visit any of our service locations or contact your original service representative.
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Q93 強制保險辦理退保應備妥哪些資料？退保費如何計算？ | What documents are needed for cancelling compulsory insurance? How is the refund calculated?
1. 請先連結本公司服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。
2.本公司扣除固定之業務費用後，會依日數比例核退保費，並以匯款(須另提供存摺封面影本)或支票等領款方式辦理退費。
1. Please visit our company's service website to check the required document list. To process changes, download the endorsement application form, attach required documents, and visit any of our service locations or contact your original service representative.
2. After deducting fixed administrative fees, the refund will be calculated on a pro-rata daily basis and paid via bank transfer (bank passbook copy required) or check. -
Q94 汽車任意險退保如何辦理？退保費如何計算？ | How do I cancel voluntary auto insurance? How is the refund calculated?
1.請先連結本公司以下服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。
2.一般退保生效日以收到退保申請書之日為計算基準，並依照短期費率表按月比例核算應退保費，但如有下述事由，則可改按日數比例核算：
A.同一汽車仍由本公司另簽一年期保險契約。
B.更換汽車，新車有銜接投保（無論是否仍向本公司投保）。
C.被保險汽車牌照因繳銷、吊銷、註銷、報廢或停駛而繳存等法定原因自牌照異動日起退保。
3.退費以匯款(須另提供存摺封面影本)或支票等領款方式辦理。
1. Please visit our service website to check the required document list. To process changes, download the endorsement application form, attach required documents, and visit our service locations or contact your service representative.
2. The cancellation effective date is typically the date we receive the cancellation application. Refunds are calculated using the short-term rate table on a monthly basis, except in these cases where daily pro-rata calculations apply:
A. Same vehicle is insured with our company under a new one-year policy.
B. Vehicle replacement with continuous coverage (regardless of insurer).
C. Policy cancellation due to legal reasons such as license plate cancellation, revocation, deregistration, scrapping, or suspension.
3. Refunds are processed via bank transfer (bank passbook copy required) or check. -
Q95 未成年消費者要投保，是否需要填寫未成年申請書？ | Do minor consumers need to fill out a minor application form for insurance?
未成年消費者需與父母同去門市，於要保險人簽章處及未成年人其法定代理人簽章處上簽名(未成年消費者+父母其中一人)。或請於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。
Minors must go to the store with their parents, signing at the policyholder signature section and the legal representative's signature section (minor + one parent). Alternatively, call 0800-528-528 during office hours (8:30-17:30) for assistance, where a specialist will assist you.
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Q96 手機保險保單終止之保費計算方式 | How is the premium calculated when terminating mobile phone insurance?
欲詢問退費相關事宜請於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。
For refund-related inquiries, please call 0800-528-528 during business hours (8:30-17:30), and a specialist will assist you.
