常見問題

常見問題

  • Q313 受僱人因意外事故於工地中受傷，並造成其財物受損，受損之財物是否可獲得理賠?

    僱主意外責任險僅承保因意外事故導致受僱人之體傷及死亡，並未承保財物損失，因此保險公司無法理賠。

     

  • Q314 手機保險保戶申請收據憑證 | How to request receipt certificates for mobile phone insurance?

    欲申請保險繳費憑證(收據)，請洽原購機門市或於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。

     

    To request insurance payment certificates (receipts), please contact the original purchase store or call 0800-528-528 during business hours (8:30-17:30), and a specialist will assist you.

  • Q315 因為罷工造成的班機延誤，是否可以申請理賠?

    因為罷工造成的任何損失，是信用卡保險的除外項目，因此無法申請理賠。

     

  • Q316 是否任何疾病或傷害均得要求SOS發動海外救援 ? | Can SOS overseas assistance be requested for any illness or injury?

    對被保險人因意外傷害所致且經過本公司配合之SOS專業評估有「緊急醫療運送」之必要性及「遺體或骨灰運返費用」或「安排未成年子女返國費用」；其他非承保範圍服務所生之相關費用需由保戶全額或部分負擔。

     

    SOS assistance applies to insureds with accidental injuries requiring "emergency medical transportation," "repatriation of remains/ashes," or "return arrangements for underage children" as assessed by our partnered SOS professionals. Other non-covered service expenses must be fully or partially borne by the policyholder.

  • Q317 今年一月刷卡買機票，六月才要出國，是否有在承保範圍內？ | If I buy airline tickets in January but travel in June, will that be covered by the insurance?

    信用卡保險期間為整年度，一月刷卡六月出國皆落在承保期間。

     

    Credit card insurance coverage is for the entire year, so both January purchase and June travel fall within the coverage period.

  • Q318 有無貸款對基本地震保險理賠金的給付有差別嗎?

    房屋如果有貸款，在銀行貸款餘額內，會給付保險金額60%，最高新台幣90萬元的地震理賠金予債權抵押銀行，另外保險金額40%，最高新台幣60萬則直接給付給被保險人；臨時住宿費用會全額給付被保險人。

     

  • Q319 發生火災，要怎麼申請理賠?

    發生火災後，保戶要在知悉後５日內通知保險公司。 火險理賠所需文件下載。

     

  • Q320 已在飛機上，但忘記買旅平險，現在可以補買嗎? | I'm already on the plane but forgot to buy travel insurance. Can I purchase it now?

    無法購買，請提早於旅程出發前購買。(投保時被保險人必須在國內)

     

    Cannot purchase now. Please buy insurance before departure. (The insured must be in the country when purchasing insurance)