常見問題

常見問題

  • Q273 因為班機延誤造成原本預約回國要搭的接機車輛無法接機，可否申請理賠?

    信用卡提供給持卡人的保險福利是因班機延誤或取消，持卡人緊急且必要的費用支出補償；且並不包含回國後返家的交通費用。

  • Q274 無人機保險承保地區除臺灣、澎湖、金門、馬祖外，是否包括國外? | Does drone insurance coverage area include foreign countries in addition to Taiwan, Penghu, Kinmen, and Matsu?

    否。

     

    No.

  • Q275 未成年人如何申請手機保險以及如何填寫相關表單? | How can minors apply for mobile phone insurance and fill out related forms?

    未成年消費者需與父母同去門市，於要保險人簽章處及未成年人其法定代理人簽章處上簽名(未成年消費者+父母其中一人)。或請於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。

     

    Minors must go to the store with their parents, signing at the policyholder signature section and the legal representative's signature section (minor + one parent). Alternatively, call 0800-528-528 during office hours (8:30-17:30) for assistance, where a specialist will assist you.

  • Q276 保戶如因保單部份文字性資料異動（如車牌號碼、通訊地址、出生日期、車身號碼…等），應如何辦理更正？ | How can policyholders correct textual information on their policy (such as license plate number, mailing address, birth date, vehicle identification number, etc.)?

    請先連結本公司服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。

     

    Please visit our company's service website to check the required document list. To process changes, download the endorsement application form, attach required documents, and visit any of our service locations or contact your original service representative.

  • Q277 手機保險保戶手機摔機時，該如何送修?

    請將故障手機送回原購機門市，並告知門市人員有投保明台手機保險即可。

     

  • Q278 汽、機車辦理過戶時，相關保險應如何配合辦理？ | How should insurance be handled when transferring ownership of a car or motorcycle?

    請先連結本公司服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。

     

    Please visit our company's service website to check the required document list. To process changes, download the endorsement application form, attach required documents, and visit any of our service locations or contact your original service representative.

  • Q279 出國前班機被取消，是否可申請理賠?

    1.信用卡提供給持卡人的保險福利是因班機延誤或取消，持卡人若居住所在地與機場所在縣市不同，交通往返間緊急且必要的費用支出補償。

    2.若出發前已知班機延誤/取消或無交通往返必要者，則不在可補償範圍。

     

  • Q280 何種狀況下被保險人發生死亡、失能或傷害時，保險公司不負擔給付保險金之責任? | Under what circumstances is the insurance company not liable for death, disability, or injury claims?

    1. 要、被保險人的故意行為。

    2. 被保險人的「犯罪行為」。

    3. 被保險人飲酒後駕（騎）車，其吐氣或血液所含酒精成份超過道路交通法令規定標準者。

    4. 戰爭（不論宣戰與否）、內亂及其他類似的武裝變亂。但契約另有約定者不在此限。

    5. 因原子或核子能裝置所引起的爆炸、灼熱、輻射或污染。但契約另有約定者不在此限。

    6. 被保險人從事角力、摔跤、柔道、空手道、跆拳道、馬術、拳擊、特技表演等競賽或表演，契約另有約定者除外。

    7. 被保險人從事汽車、機車及自由車等競賽或表演，契約另有約定者除外。

     

    1. Intentional acts by the policyholder or insured.
    2. Criminal acts by the insured.
    3. Driving under the influence where breath or blood alcohol content exceeds legal limits.
    4. War (declared or undeclared), civil unrest, and similar armed conflicts, unless otherwise specified in the contract.
    5. Explosion, heat, radiation, or contamination from atomic or nuclear devices, unless otherwise specified in the contract.
    6. Participation in wrestling, judo, karate, taekwondo, equestrian, boxing, stunts, or similar competitions/performances, unless otherwise specified.
    7. Participation in car, motorcycle, or bicycle racing or performances, unless otherwise specified.