常見問題
  • Q241 寵物死亡是否有喪葬費用的給付? | Are pet funeral expenses covered?

    您可選擇有包含「寵物喪葬費用保險金」的方案投保。

     

    You can choose a plan that includes "pet funeral expense coverage".

  • Q242 住宅火災保險保額及地震基本保險額如何計算?一定要依照所算出來的保額投保嗎? | How are residential fire and basic earthquake insurance amounts calculated? Must we insure for the calculated amount?

    1.住宅火災保險保額及地震基本保險保額依「臺灣地區住宅類建築造價參考表」計算保額,但地震基本保額保額上限為新台幣150萬。

    2.住宅火災保險保額可由保戶自行決定投保金額,但仍需依「臺灣地區住宅類建築造價參考表」計算保額,不得少於新台幣10萬元;地震基本保險保額須依算出來之保額辦理投保,上限為新台幣150萬。

    3.詳情內容可參考:「臺灣地區住宅建築造價參考表」

     

    1. Both amounts are calculated using the "Taiwan Residential Building Cost Reference Table," with earthquake coverage capped at NTD 1.5 million.
    2. Fire insurance amount can be decided by policyholder but must follow the reference table and cannot be less than NTD 100,000; earthquake insurance must match the calculated amount, up to NTD 1.5 million.

    3. For detailed information, please refer to: "Taiwan Regional Residential Construction Cost Reference Table"

  • Q243 受僱人因意外事故於工地中受傷,並造成其財物受損,受損之財物是否可獲得理賠?

    僱主意外責任險僅承保因意外事故導致受僱人之體傷及死亡,並未承保財物損失,因此保險公司無法理賠。

     

  • Q244 手機保險保戶申請收據憑證 | How to request receipt certificates for mobile phone insurance?

    欲申請保險繳費憑證(收據),請洽原購機門市或於上班時間(8:30-17:30)來電0800-528-528,將有專員為您服務。

     

    To request insurance payment certificates (receipts), please contact the original purchase store or call 0800-528-528 during business hours (8:30-17:30), and a specialist will assist you.

  • Q245 因為罷工造成的班機延誤,是否可以申請理賠?

    因為罷工造成的任何損失,是信用卡保險的除外項目,因此無法申請理賠。

     

  • Q246 是否任何疾病或傷害均得要求SOS發動海外救援 ? | Can SOS overseas assistance be requested for any illness or injury?

    對被保險人因意外傷害所致且經過本公司配合之SOS專業評估有「緊急醫療運送」之必要性及「遺體或骨灰運返費用」或「安排未成年子女返國費用」;其他非承保範圍服務所生之相關費用需由保戶全額或部分負擔。

     

    SOS assistance applies to insureds with accidental injuries requiring "emergency medical transportation," "repatriation of remains/ashes," or "return arrangements for underage children" as assessed by our partnered SOS professionals. Other non-covered service expenses must be fully or partially borne by the policyholder.

  • Q247 今年一月刷卡買機票,六月才要出國,是否有在承保範圍內? | If I buy airline tickets in January but travel in June, will that be covered by the insurance?

    信用卡保險期間為整年度,一月刷卡六月出國皆落在承保期間。

     

    Credit card insurance coverage is for the entire year, so both January purchase and June travel fall within the coverage period.

  • Q248 有無貸款對基本地震保險理賠金的給付有差別嗎?

    房屋如果有貸款,在銀行貸款餘額內,會給付保險金額60%,最高新台幣90萬元的地震理賠金予債權抵押銀行,另外保險金額40%,最高新台幣60萬則直接給付給被保險人;臨時住宿費用會全額給付被保險人。