常見問題
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Q153 車輛停放中遭受不明事故受損時應如何處理? | What should I do if my parked vehicle is damaged by an unknown incident?
如果投保甲式的車體損失險，並發現車輛於停放處所發生不明受損狀況時，請依下列方式辦理：
1. 保留現場。
2. 向警方報案。
3. 通報保險公司。
4. 拍攝現場照片。
5. 於事故發生5日內，向保險公司提出理賠申請。
If you have comprehensive vehicle damage insurance (Type A) and discover unknown damage to your parked vehicle, please follow these steps:
1. Preserve the scene
2. File a police report
3. Notify the insurance company
4. Take photos of the scene
5. Submit an insurance claim within 5 days of the incident -
Q154 如汽機車登記之車主與實際使用者不同人時，應該如何投保？ | How should insurance be arranged when the registered vehicle owner differs from the actual user?
使用人可以代為投保汽機車強制責任險。但汽機車強制責任險必須以行照上所記載之人為被保險人。
The actual user can purchase compulsory auto/motorcycle liability insurance on behalf of the owner. However, the insured party must be the person registered on the vehicle license.
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Q155 詢問刷全額團費搭郵輪到石垣島旅遊是否在信用卡所提供的旅行平安保險承保範圍？ | Inquire whether the full tour fee paid by credit card for a trip to Ishigaki Island with Cruises is covered under the travel insurance provided by the credit card.
信用卡提供給卡友的福利是信用卡公共運輸工具期間旅行平安保險，郵輪並不是保單定義的公共運輸工具，因此搭乘郵輪期間發生的意外事故，並不是信用卡提供的信用卡公共運輸工具期間旅行平安保險承保範圍。
Travel insurance provided by credit card covers accidents during public transportation travel. Cruises is not defined as public transportation under the policy, therefore accidents occurring during Cruises travel are not covered unde public transportation travel insurance provided by credit card.
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Q156 是否提供機場免費停車？ | Is free airport parking provided?
請直接洽詢您的發卡銀行或信用卡公司。
Please contact your card issuer or credit card company directly.
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Q157 傷害保險的「意外傷害事故」定義為何? | What is the definition of "accidental injury" in accident insurance?
依照保險契約之約定，「意外傷害事故」是指非由疾病所引起之外來突發事故。
According to insurance contract terms, "accidental injury" refers to a sudden external incident not caused by illness.
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Q158 是否須分開刷各種交通票劵才有承保？或者只須刷單一種則全程保障？ | Do different transportation tickets need to be purchased separately for coverage, or does purchasing one type provide full coverage for the entire trip?
是，搭乘不同公共交通工具，須分別以承保信用卡支付全額交通費用，始得到該段搭乘之保障。
Yes, when using different public transportation modes, each fare must be paid in full separately with the insured credit card to receive coverage for that segment.
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Q159 透過保經業務投保健康傷害險，保單從填寫日期生效?還是保險公司接件後開始生效? | When purchasing health and accident insurance through an insurance broker, does the policy take effect from the application date or from when the insurance company receives the application?
保險公司接件日(需於保期生效前完成繳費)。
The date the insurance company receives the application (premium must be paid before policy effective date).
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Q160 除汽機車強制證外，法人無法透過線上eco保單下載專區下載eco保單，該如何處理呢？ | How can corporations download eco policies other than compulsory vehicle insurance certificates?
目前線上eco保單下載專區，除汽機車強制證外，任意險及旅平險僅提供會員登入方式進行下載，因系統尚未提供法人註冊會員，如需下載eco保單，請致電您的業務人員或撥打諮詢電話，協助您完成eco保單下載。
線上投保諮詢電話：0800-069-889。
非線上投保諮詢電話：0800-528-528。
Currently, except for compulsory vehicle certificates, voluntary and travel insurance policies are only available for individual member downloads. As corporate member registration is not yet available, please contact your agent or service hotline for assistance.
Online insurance: 0800-069-889
Non-online insurance: 0800-528-528
