常見問題
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Q281 是否任何疾病或傷害均得要求SOS發動海外救援 ? | Can SOS overseas assistance be requested for any illness or injury?
對被保險人因意外傷害所致且經過本公司配合之SOS專業評估有「緊急醫療運送」之必要性及「遺體或骨灰運返費用」或「安排未成年子女返國費用」;其他非承保範圍服務所生之相關費用需由保戶全額或部分負擔。
SOS assistance applies to insureds with accidental injuries requiring "emergency medical transportation," "repatriation of remains/ashes," or "return arrangements for underage children" as assessed by our partnered SOS professionals. Other non-covered service expenses must be fully or partially borne by the policyholder.
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Q282 今年一月刷卡買機票,六月才要出國,是否有在承保範圍內? | If I buy airline tickets in January but travel in June, will that be covered by the insurance?
信用卡保險期間為整年度,一月刷卡六月出國皆落在承保期間。
Credit card insurance coverage is for the entire year, so both January purchase and June travel fall within the coverage period.
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Q283 有無貸款對基本地震保險理賠金的給付有差別嗎?
房屋如果有貸款,在銀行貸款餘額內,會給付保險金額60%,最高新台幣90萬元的地震理賠金予債權抵押銀行,另外保險金額40%,最高新台幣60萬則直接給付給被保險人;臨時住宿費用會全額給付被保險人。
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Q284 發生火災,要怎麼申請理賠?
發生火災後,保戶要在知悉後5日內通知保險公司。 火險理賠所需文件下載。
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Q285 已在飛機上,但忘記買旅平險,現在可以補買嗎? | I'm already on the plane but forgot to buy travel insurance. Can I purchase it now?
無法購買,請提早於旅程出發前購買。(投保時被保險人必須在國內)
Cannot purchase now. Please buy insurance before departure. (The insured must be in the country when purchasing insurance)
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Q286 詢問旅行不便險承保範圍除持卡人本身是否涵蓋共同出遊親屬? | Does travel inconvenience insurance coverage extend to family members traveling together?
信用卡提供給持卡人的旅行平安保險及不便險,承保的對象為持卡人本身以及以本卡購買機票之配偶及未滿25歲未婚之子女,因此其他親友並非在本信用卡保險之承保對象。
Credit card travel and inconvenience insurance covers the cardholder, spouse, and unmarried children under 25 whose tickets were purchased with the card. Other relatives are not covered.
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Q287 如何網路補發(電子保單)? | How to reissue electronic policies online?
操作與連結:連結請點我
登入後>點選(電子保單下載)>會員登入>擇一點選後輸入查詢條件>點選(查詢)>出現查詢結果後>下載後密碼為被保險人的身分證字號/統一編號/居留證號。Operation and link: Click the link, After login > Select (Electronic Policy Download) > Member login > Select and enter search criteria > Click (Search) > After results appear > Download password is the insured's ID number/Unified Business Number/ARC number.
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Q288 用信用卡幫朋友刷旅費,是否同樣享有旅遊不便險? | If I pay travel expenses for friends with my credit card, do they get travel inconvenience coverage?
信用卡提供給持卡人的旅遊不便險,被保險人僅適用持卡人、持卡人配偶及持卡人未滿25足歲的子女,不適用持卡人的祖父母、父母及朋友。
Credit card travel inconvenience insurance only covers the cardholder, spouse, and children under 25. It does not cover grandparents, parents, or friends.