常見問題

常見問題

  • Q161 透過保經業務投保健康傷害險，保單從填寫日期生效?還是保險公司接件後開始生效? | When purchasing health and accident insurance through an insurance broker, does the policy take effect from the application date or from when the insurance company receives the application?

    保險公司接件日(需於保期生效前完成繳費)。

     

    The date the insurance company receives the application (premium must be paid before policy effective date).

  • Q162 除汽機車強制證外，法人無法透過線上eco保單下載專區下載eco保單，該如何處理呢？ | How can corporations download eco policies other than compulsory vehicle insurance certificates?

    目前線上eco保單下載專區，除汽機車強制證外，任意險及旅平險僅提供會員登入方式進行下載，因系統尚未提供法人註冊會員，如需下載eco保單，請致電您的業務人員或撥打諮詢電話，協助您完成eco保單下載。

    線上投保諮詢電話：0800-069-889。

    非線上投保諮詢電話：0800-528-528。

     

    Currently, except for compulsory vehicle certificates, voluntary and travel insurance policies are only available for individual member downloads. As corporate member registration is not yet available, please contact your agent or service hotline for assistance.
    Online insurance: 0800-069-889
    Non-online insurance: 0800-528-528

  • Q163 台灣飛大阪，因颱風造成班機延後一天出發，是否可給付因行程縮短所造成的損失?例如大阪1個晚上的旅館費用?

    信用卡提供給持卡人的保險福利是因班機延誤或取消，持卡人緊急且必要的費用支出補償；並不包含因為行程縮短所造成旅費的損失。

  • Q164 健康告知事項一定要填寫嗎?如果告知不實會有什麼影響? | Is health disclosure mandatory? What are the consequences of false disclosure?

    投保時請據實告知健康狀況，如未具實填寫影響危險之估計，本公司有權依保險法相關規定解除契約。

     

    Please provide accurate health information when applying. If false information affecting risk assessment is provided, the company has the right to terminate the contract according to insurance law.

  • Q165 車輛如因火災、水災、地震事故受損時，應如何處理? | How should I handle vehicle damage caused by fire, flood, or earthquake?

    1. 保留現場。

    2. 通報保險公司。

    3. 拍攝現場照片。

    4. 於事故發生5日內，向保險公司提出理賠申請。

     

    1. Preserve the scene
    2. Notify the insurance company
    3. Take photos of the scene
    4. Submit an insurance claim within 5 days of the incident

  • Q166 投保車體損失保險，行駛時因路面凹洞造成輪胎、輪圈受損，是否可申請理賠? | If I have vehicle damage insurance, can I claim for tire and rim damage caused by road potholes?

    1. 輪胎、輪圈一般不屬於車體損失險的承保範圍，因此，如果因行駛於路面，因路面凹洞或遭他人破壞致毀損，則無法獲得保險公司的賠償。

    2. 但，如發生交通意外事故，使輪胎及輪圈與車身同時受損，且投保甲、乙式車體損失保險時，則屬承保之理賠範圍。

     

    1. Tires and rims are generally not covered under vehicle damage insurance, so damage caused by road potholes or vandalism while driving is not eligible for compensation.
    2. However, if tires and rims are damaged along with the vehicle body in a traffic accident and you have Type A or B vehicle damage insurance, it falls within the scope of coverage.

  • Q167 基本地震保險可否申請裝潢或家具理賠?

    基本地震保險只承保建築物本體，沒有承保裝潢及家具，因此裝潢及家具因地震造成的損失無法申請基本地震保險理賠。

  • Q168 詢問寵物險是否投保之後狗狗生病就有給付醫療費用? | Does pet insurance cover medical expenses immediately after policy purchase when pets get sick?

    因疾病有等待期及相關除外不保項目，請參閱相關保單條款規範。

     

    Illness coverage has waiting periods and exclusions; please refer to policy terms and conditions.