常見問題

1.被保險車輛需道路救援服務，可即時透過本公司0800-078-888服務專線進行申告。

2.被保險車輛於高速公路需道路救援服務，請先通知本公司0800-078-888服務專線由客服人員協助，若基於安全考量或情況緊急而由其他合法拖吊業者拖離現場，費用由保戶先行支付者，保戶可於發生之日起三十日內，可依「高速公路拖救契約三聯單」及「拖吊相關之發票」，透過本公司委外救援服務業者辦理退費，退還贈送範圍內免費道路救援服務項目之費用，但不包含其他特殊作業所衍生之費用。

*有關免費服務內容項目細節，請詳閱本公司官網說明。

• For roadside assistance service, contact our service hotline at 0800-078-888.
  2. For roadside assistance service needed on the expressway for the insured vehicle, please first notify our 0800-078-888 service hotline for customer service assistance. If due to safety considerations or emergency situations the vehicle is towed away by other legitimate towing operators, and the policyholder pays the fees in advance, the policyholder may process the refund through our outsourced rescue service provider within thirty days from the date of occurrence, based on the "Expressway Towing and Rescue Contract Triplicate Form" and "towing-related invoices". The refund covers the fees for complimentary roadside assistance service items within the gifted scope, but excludes costs derived from other special operations.

*For details about free service items, please refer to our company website.

全額以承保信用卡支付飛機票費用，即享有搭乘公眾運輸工具時發生意外造成身故的保障，以及班機延誤、行李遺失、行李延誤等旅行不便險保障。

When paying the full airfare with an insured credit card, you receive accidental death coverage while using public transportation, plus travel inconvenience insurance including flight delay, baggage loss, and baggage delay coverage.

一、無須於續保通知書上簽名，待營業人員提供續保年度要保書後，於要保人簽章處簽名。

二、可郵寄或至各分公司臨櫃辦理。

1. No signature needed on the renewal notice. Sign the renewal application form when provided by the sales representative.
2. Submit by mail or at branch offices.

1.20公里平面免費拖吊(以兩輪著地拖行)。

2.免費急修服務：更換備胎(備胎自備)、接電、送水、送油(油資自付)。

*有關免費服務內容及客戶自費服務項目細節，請詳閱本公司官網說明。

1. Free 20km surface towing (two-wheel ground towing).
2. Free emergency repair services: spare tire replacement (spare tire self-provided), jump start, water delivery, fuel delivery (fuel cost self-paid).
*For details about free service content and customer-paid service items, please refer to our company website.

要/被保險人填寫完整的要保書後，連同資格認定文件送交保險公司辦理即可。

The policyholder/insured person needs to complete the insurance application form and submit it to the insurance company along with qualification verification documents.

不可，理賠所需文件之診斷書必須為正本，如有投保其他家保險公司，請向醫療院所申請多份正本診斷書，或依醫院規定核發之副本診斷書，診斷書開立費用可在實支實付型商品的保險額度內給付。

No, original medical certificates are required for claims. If you have multiple insurance policies, request multiple original certificates from the medical institution. Certificate issuance fees can be covered under actual expense reimbursement policies.

每家信用卡對各卡別提供的卡友福利都不相同，建議您可至各發卡行的網頁查詢您所持信用卡的保險內容。

Benefits vary by credit card issuer and card type. Please check your card issuer's website for specific insurance coverage details.

關於保單條款內容，可至原購機門市詢問或於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。

For policy clause details, please visit the the original purchase store or call 0800-528-528 during office hours (8:30-17:30), where a specialist will assist you.