常見問題

常見問題

  • Q105 如何信用卡保險申請班機延誤費用之給付?

    被保險人因以下原因：

    1. 失接已確認之轉接定期班機，且於其到達轉運站後4小時內無其他任何可代替之空中交通工具前往目的地。

    2. 已經確認之定期班機延誤達4小時以上、被取消或因超額訂位致被保險人無法登機，且於該機預定起飛時間4小時內無其他任何班機可供其轉搭前往目的地者。

    在出發地或轉機地，因班機延誤，於航空公司安排之最快改搭班機出發前，產生之合理且必要之住宿費、膳食、來往機場及住宿地點之交通費、及因住宿且行李已交寄時發生為緊急需要購買換洗衣物之費用，保險公司依契約約定金額內依實支實付原則，負擔賠償責任。

    已經確認之班機不包括自本國出發，且在報到前已確定延誤或取消者。

    「定期班機」指領有航空器營運及註冊國相關單位核准其經營航空交通運輸業務之證明、執照或相關許可航空公司，依據其出版之航行於固定機場間之時刻表及價目表，提供旅客服務之班機。

     

  • Q106 信用卡僅刷卡去程機票，是否回程也適用旅行平安及不便險? | If only outbound flight is paid by credit card, does travel insurance and inconvenience coverage apply to return flight?

    若支付去程全額機票，則僅去程適用旅行平安及不便保險。

     

    If only the outbound flight is paid in full, travel insurance and inconvenience coverage applies only to the outbound journey.

  • Q107 汽機車保險的被保險人因故死亡時，要如何辦理保險過戶?需準備什麼文件? | How to transfer auto/motorcycle insurance when the insured person passes away? What documents are required?

    請先連結本公司服務網址，參考應備文件一覽表；如需辦理變更作業，可逕行下載批改申請書並檢附應備文件後，至本公司各服務據點辦理或洽原服務人員辦理。

     

    Please visit our company's service website to check the required documents list. To process the change, download the endorsement application form, attach the required documents, and visit any of our service locations or contact your original service representative.

  • Q108 想投保貨物進出口保險，則應在甚麼時候投保才最適當？ | Which timing is the most appropriate to buy import/export cargo insurance?

    貨物運輸保險屬於航程保單，基本上並無時間之限制，只要在交易確定時即可進行投保。

    如為出口方：則可在向船(航空)公司簽訂Shipping order(S/O)並辦理報關事宜時，同時向保險公司辦理投保手續。

    如為進口方：進口商可在申請輸入許可證或在開出信用狀時投保，但務必要在貨物起運前完成投保手續。

     

    Basically, Cargo Import/Export belongs to Voyage Policy, you can prepare once deal.

    Export : Whist issuing shipping order (S/O) and/or ready to Customs Declaration.

    Import : Prior to shipment get started, such as the moment L/C opened.

  • Q109 要怎麼變更身故受益人?需要提供什麼文件? | How can I change the death beneficiary? What documents are required?

    請填寫契約變更申請書後送交明台進行變更，或請致電明台由服務人員協助您辦理。

     

    Please complete and submit the contract modification application form to Mingtai, or contact Mingtai's service personnel for assistance.

  • Q110 自由行時在海外刷卡是否承保 ? | Does credit card coverage apply for independent travel overseas?

    是，以承保信用卡支付全額公共運輸工具交通費票款即可。

     

    Yes, coverage applies when paying full public transportation fares with the insured credit card.

  • Q111 自費購買的道路救援保險的服務項目有哪些? | What services are included in the self-paid roadside assistance insurance?

    1.被保險汽車發生故障或意外事故而致無法行駛時，拖吊救援（含全載、拖載及其他特殊處理方式）至被保險人指定或可以修理該車之處所所需之救援費用。

    2.被保險汽車因水箱缺水或汽油用罄，其送油或送水所需必要之服務費用；但購買汽油所需費用由被保險人負擔。

    3.被保險汽車因輪胎破損無法行駛，其委由他人更換備胎所需必要之服務費用；但備胎需由被保險人提供。

    4.被保險汽車因電瓶電??夠無法啟動車輛，其委由他人提供接電服務所需必要之服務費用。

     

    1. Towing service (including full loading, towing, and other special handling) to a designated location or repair facility when the insured vehicle breaks down, has an accident, or runs out of power.
    2. Water or fuel delivery service fees when the vehicle runs out of water or fuel; fuel cost paid by the insured.
    3. Tire replacement service fees when the vehicle cannot be driven due to tire damage; spare tire provided by the insured.
    4. Jump-start service fees when the vehicle cannot start due to insufficient battery power.

  • Q112 要怎麼知道自費購買的道路救援險的額度剩多少?保額如果不夠可以再加買嗎? | How to check the remaining coverage of self-paid roadside assistance insurance? Can additional coverage be purchased if the amount is insufficient?

    請洽全鋒(免付費電話:0800-078-888)查詢道路救援的剩餘額度。

     

    Please contact Chuan-Feng (toll-free number: 0800-078-888) to inquire about the remaining roadside assistance coverage.