常見問題

常見問題

  • Q97 如因航程中需多處轉機，並發生多次延誤，則延誤時間是否可合併計算?

    不論行程是否連續，轉機每誤點一次，均屬一次獨立事件，不可合併計算行程延誤時間。

     

  • Q98 汽車保險贈送的免費道路救援服務一天可以使用幾次? | How many times can the free roadside assistance service included with automobile insurance be used per day?

    同一天限一次免費服務，第二次(含)費用由客戶自行負擔。同一日之定義為服務當日零時至24時。

     

    Limited to one free service per day, costs for the second service (inclusive) are borne by the customer. One day is defined as from 0:00 to 24:00 of the service day.

  • Q99 住宅火險及地震基本保險的承保類別有哪些? | What are the coverage categories for residential fire and basic earthquake insurance?

    一、住宅火災承保類別：

    1.住宅火災保險。

    2.住宅第三人責任基本保險。

    3.住宅玻璃保險。

    4.住宅颱風及洪水災害補償保險。

    5.住宅地震基本保險。

    二、地震基本保險承保範圍：

    1.地震震動。

    2.地震引起之火災、爆炸。

    3.地震引起之山崩、地層下陷、滑動、開裂、決口。

    4.地震引起之海嘯、海潮高漲、洪水。

     

    I. Residential Fire Insurance Categories:
    1. Residential Fire Insurance
    2. Basic Third-Party Liability Insurance
    3. Residential Glass Insurance
    4. Typhoon and Flood Damage Compensation Insurance
    5. Basic Earthquake Insurance
    II. Basic Earthquake Insurance Coverage:
    1. Earthquake tremors
    2. Fire and explosion caused by earthquake
    3. Landslides, subsidence, sliding, cracking, and breaching caused by earthquake
    4. Tsunami, tidal surge, and floods caused by earthquake

  • Q100 SIM卡卡槽損壞是否在手機保險的理賠範圍內？

    關於保單條款內容，可至承保手機保險的電信門市詢問或於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。

     

  • Q101 寵物醫療補償保險金所指的50%、70%與80%的項目為何? | What do the 50%, 70%, and 80% compensation rates refer to in pet medical insurance?

    依照實際醫療費用收據乘以補償比例即為理賠金額，最高理賠金額以保單所載理賠金額為限。

     

    The claim amount is calculated by multiplying actual medical expense receipts by the compensation rate, subject to policy limits.

  • Q102 以信用卡刷飛機票後，是否享全程旅行平安保險？ | After purchasing airline tickets with a credit card, is full trip travel insurance coverage provided?

    每家信用卡對各卡別提供的卡友福利都不相同，建議您可至各發卡行的網頁查詢您所持信用卡的保險內容。

     

    Benefits vary by credit card issuer and card type. Please check your card issuer's website for specific insurance coverage details.

  • Q103 因意外傷害或骨折至國術館、接骨所治療，可否申請理賠? | Can I claim insurance for treatment at traditional bone-setting clinics or martial arts halls for accidental injuries or fractures?

    國術館或接骨所非法定的醫療院所，傳統接骨師父也未領有醫師執照，不符契約規定之合法醫療院所及醫師之要求，因此於國術館、接骨所之治療費用，將無法獲得保險公司理賠。

     

    Traditional bone-setting clinics or martial arts halls are not legally recognized medical institutions, and traditional bone-setters do not hold medical licenses. Treatment costs from these facilities cannot be claimed as they do not meet the contract requirements for legal medical institutions and licensed physicians.

  • Q104 使用抽獎、贈送或累積里程兌換之機票搭乘之班次延誤，是否能獲得保險理賠?

    抽獎、贈送或以累積里程兌換之免費機票，因信用卡持卡人並未使用承保信用卡支付機票費用，不符合保單條款之規定，因此搭乘之班機如有延誤、取消，將無法獲得信用卡保險之理賠。