常見問題

不可，理賠所需文件之診斷書必須為正本，如有投保其他家保險公司，請向醫療院所申請多份正本診斷書，或依醫院規定核發之副本診斷書，診斷書開立費用可在實支實付型商品的保險額度內給付。

No, original medical certificates are required for claims. If you have multiple insurance policies, request multiple original certificates from the medical institution. Certificate issuance fees can be covered under actual expense reimbursement policies.

每家信用卡對各卡別提供的卡友福利都不相同，建議您可至各發卡行的網頁查詢您所持信用卡的保險內容。

Benefits vary by credit card issuer and card type. Please check your card issuer's website for specific insurance coverage details.

關於保單條款內容，可至原購機門市詢問或於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。

For policy clause details, please visit the the original purchase store or call 0800-528-528 during office hours (8:30-17:30), where a specialist will assist you.

如果因颱風而致班機被取消或延誤達4小時以上者，為信用卡旅遊不便險之承保範圍，保險公司會理賠必要之食宿與當地住宿來往機場交通費用。但前述費用若發生於居、住所在地，本公司不負理賠之責。

不論行程是否連續，轉機每誤點一次，均屬一次獨立事件，不可合併計算行程延誤時間。

同一天限一次免費服務，第二次(含)費用由客戶自行負擔。同一日之定義為服務當日零時至24時。

Limited to one free service per day, costs for the second service (inclusive) are borne by the customer. One day is defined as from 0:00 to 24:00 of the service day.

一、住宅火災承保類別：

1.住宅火災保險。

2.住宅第三人責任基本保險。

3.住宅玻璃保險。

4.住宅颱風及洪水災害補償保險。

5.住宅地震基本保險。

二、地震基本保險承保範圍：

1.地震震動。

2.地震引起之火災、爆炸。

3.地震引起之山崩、地層下陷、滑動、開裂、決口。

4.地震引起之海嘯、海潮高漲、洪水。

I. Residential Fire Insurance Categories:
1. Residential Fire Insurance
2. Basic Third-Party Liability Insurance
3. Residential Glass Insurance
4. Typhoon and Flood Damage Compensation Insurance
5. Basic Earthquake Insurance
II. Basic Earthquake Insurance Coverage:
1. Earthquake tremors
2. Fire and explosion caused by earthquake
3. Landslides, subsidence, sliding, cracking, and breaching caused by earthquake
4. Tsunami, tidal surge, and floods caused by earthquake

關於保單條款內容，可至承保手機保險的電信門市詢問或於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。