常見問題

常見問題

  • Q121 自費購買的道路救援保險的服務項目有哪些? | What services are included in the self-paid roadside assistance insurance?

    1.被保險汽車發生故障或意外事故而致無法行駛時，拖吊救援（含全載、拖載及其他特殊處理方式）至被保險人指定或可以修理該車之處所所需之救援費用。

    2.被保險汽車因水箱缺水或汽油用罄，其送油或送水所需必要之服務費用；但購買汽油所需費用由被保險人負擔。

    3.被保險汽車因輪胎破損無法行駛，其委由他人更換備胎所需必要之服務費用；但備胎需由被保險人提供。

    4.被保險汽車因電瓶電??夠無法啟動車輛，其委由他人提供接電服務所需必要之服務費用。

     

    1. Towing service (including full loading, towing, and other special handling) to a designated location or repair facility when the insured vehicle breaks down, has an accident, or runs out of power.
    2. Water or fuel delivery service fees when the vehicle runs out of water or fuel; fuel cost paid by the insured.
    3. Tire replacement service fees when the vehicle cannot be driven due to tire damage; spare tire provided by the insured.
    4. Jump-start service fees when the vehicle cannot start due to insufficient battery power.

  • Q122 要怎麼知道自費購買的道路救援險的額度剩多少?保額如果不夠可以再加買嗎? | How to check the remaining coverage of self-paid roadside assistance insurance? Can additional coverage be purchased if the amount is insufficient?

    請洽全鋒(免付費電話:0800-078-888)查詢道路救援的剩餘額度。

     

    Please contact Chuan-Feng (toll-free number: 0800-078-888) to inquire about the remaining roadside assistance coverage.

  • Q123 「保單專屬密碼」如何取得？ | How to obtain the policy-specific password?

    強制險：密碼為被保險人的身分證字號/統編。

    任意險：密碼為要保人的身分證字號。

    旅平險：密碼為要保人的身分證字號。

     

    Compulsory insurance: Password is insured's ID/Unified Business Number.
    Voluntary insurance: Password is policyholder's ID.
    Travel insurance: Password is policyholder's ID.

  • Q124 何謂不足額投保，不足額投保時，保險公司如何理賠?

    保險契約中之保險金額與保險標的物的價值一致者，稱為「足額保險」，反之，保險金額低於保險標的物價值者，則為不足額保險。理論上，財產保險之保險金額，應與保險價額一致，但保險金額低於或高於保險價額之情形時常發生。

    當保險事故發生時，若為足額保險，則保險人依實際損失程度全部給予補償。但當事故發生時，若為不足額保險，保險公司則會依保險金額佔保險標的物價值之比例，依其比例賠付損失金額。

     

  • Q125 去年使用網路投保，今年收到車險續保通知單，要找指定人員投保嗎? | I used online insurance last year and received an auto insurance renewal notice this year. Do I need to find a designated person to insure?

    您收到的車險紙本通知主要為提醒您續保愛車的保障，可直接利用明台產險網站完成投保手續，方便安全又省時。

     

    The auto insurance paper notice you received is mainly to remind you about renewing your vehicle coverage. You can directly complete the insurance procedure through MSIG Mingtai website, which is convenient, safe, and time-saving.

  • Q126 強制證是否可以辦理監理業務（例如：驗車、過戶…）？ | Can eco compulsory certificates be used for motor vehicle administration (e.g., inspection, transfer)?

    是的，如遇警察臨檢、驗車或須至監理站辦理各項監理業務時，可直接以行動載具(手機/平板)出示eco強制證即可。（詳細監理業務說明請洽詢監理服務網）

     

    Yes, you can present the eco compulsory certificate on mobile devices (phone/tablet) for police inspections, vehicle inspections, or other motor vehicle administrative procedures (contact DMV service website for details).

  • Q127 國外留學時在海外刷卡是否承保 ? | Does credit card coverage apply for overseas study?

    信用卡主要額外提供持卡人旅遊時的平安保險，留學期間還是視個人需要，自行額外購買平安險才能完整轉嫁風險。

     

    Credit cards primarily provide travel accident insurance for cardholders. During study abroad periods, additional personal accident insurance should be purchased separately based on individual needs for comprehensive risk coverage.

  • Q128 未收到手機保險的電子保單 | Haven't received mobile phone insurance e-policy

    為響應環保永續節能，明台產險主要提供電子保單。

    1. 如需重新下載電子保單，請至【電子保單下載】進行下載。

    2. 如需要紙本保單或變動寄件地址，請於上班時間(8:30-17:30)來電0800-528-528，將有專員為您服務。

     

    To support environmental sustainability, MSIG primarily provides e-policies.
    1. For e-policy re-download, please visit [E-policy Download].
    2. For paper policies or address changes, call 0800-528-528 during business hours (8:30-17:30), where a specialist will assist you.