常見問題
  • Q161 車輛如因火災、水災、地震事故受損時,應如何處理? | How should I handle vehicle damage caused by fire, flood, or earthquake?

    1. 保留現場。

    2. 通報保險公司。

    3. 拍攝現場照片。

    4. 於事故發生5日內,向保險公司提出理賠申請。

     

    1. Preserve the scene
    2. Notify the insurance company
    3. Take photos of the scene
    4. Submit an insurance claim within 5 days of the incident

  • Q162 投保車體損失保險,行駛時因路面凹洞造成輪胎、輪圈受損,是否可申請理賠? | If I have vehicle damage insurance, can I claim for tire and rim damage caused by road potholes?

    1. 輪胎、輪圈一般不屬於車體損失險的承保範圍,因此,如果因行駛於路面,因路面凹洞或遭他人破壞致毀損,則無法獲得保險公司的賠償。

    2. 但,如發生交通意外事故,使輪胎及輪圈與車身同時受損,且投保甲、乙式車體損失保險時,則屬承保之理賠範圍。

     

    1. Tires and rims are generally not covered under vehicle damage insurance, so damage caused by road potholes or vandalism while driving is not eligible for compensation.
    2. However, if tires and rims are damaged along with the vehicle body in a traffic accident and you have Type A or B vehicle damage insurance, it falls within the scope of coverage.

  • Q163 基本地震保險可否申請裝潢或家具理賠?

    基本地震保險只承保建築物本體,沒有承保裝潢及家具,因此裝潢及家具因地震造成的損失無法申請基本地震保險理賠。

  • Q164 詢問寵物險是否投保之後狗狗生病就有給付醫療費用? | Does pet insurance cover medical expenses immediately after policy purchase when pets get sick?

    因疾病有等待期及相關除外不保項目,請參閱相關保單條款規範。

     

    Illness coverage has waiting periods and exclusions; please refer to policy terms and conditions.

  • Q165 未滿15歲子女是否在信用卡所提供的旅行平安險承保範圍? | Are children under 15 covered by the travel insurance provided by the credit card?

    依照法令,未滿十五足歲之未成年人,除喪葬費用之給付外,其餘死亡給付之約定於滿十五足歲之日起發生效力;如滿十五足歲前死亡者,其身故保險金變更為喪葬費用保險金。

     

    According to regulations, for minors under 15 years old, death benefits other than funeral expenses take effect on their 15th birthday; if death occurs before turning 15, the death benefit will be changed to funeral expense insurance.

  • Q166 因工作關係經常出國,可以一次保1整年度的旅平險嗎? | Due to frequent business travel, can I purchase travel insurance for an entire year at once?

    旅平險一次最多投保180天,超過不可延長。

     

    Travel insurance can only be purchased for a maximum of 180 days at a time, no extensions beyond this period.

  • Q167 無人機綜合保險機體險保額如何評估? | How to evaluate insured amount for Drone Hull Insurance?

    無人機綜合保險機體險保額主要是以無人機市場價值作考量並由保險人評估後同意承保。

     

    Mainly depends upon market value, but finally evaluated and agreed by the insurer.

  • Q168 何謂重置成本,何謂實際現金價值?

    重置成本為保險標的物以相同或類似品質之物品,依原設計、規格或功能重建或重置所需之成本,重置成本不扣除折舊。

    實際現金價值指保險標的物於市場之實際現值,即重置成本扣除折舊後之金額。