常見問題

常見問題

  • Q129 住宅玻璃保險承保範圍? | What is the coverage scope of residential glass insurance?

    對於承保之住宅建築物因突發意外事故導致固定裝置於四周外牆之玻璃窗戶、玻璃帷幕或專有部分或約定專用部分對外出入之玻璃門破裂之損失，負賠償責任。因前項損失所須拆除、重新裝置或為減輕損失所需合理之費用，亦負賠償責任。

     

    Covers damage to fixed glass windows, curtain walls, or glass doors in common or designated areas of the insured residential building due to sudden accidents. Also covers reasonable costs for removal, reinstallation, or loss mitigation related to covered damages.

  • Q130 如果有eco保單操作上相關問題(例如：沒收到eco保單或E-mail填寫錯誤)，該如何處理呢？ | How to handle eco policy operational issues (e.g., not receiving the policy or incorrect email)?

    為確保您的權益，請致電您的業務人員或撥打諮詢電話，協助您完成後續保單補寄作業及E-mail修改。

    線上投保諮詢電話：0800-069-889。

    非線上投保諮詢電話：0800-528-528。

     

    To protect your rights, please contact your agent or call our service hotline for assistance with policy reissuance and email corrections.
    Online insurance consultation: 0800-069-889
    Non-online insurance consultation: 0800-528-528

  • Q131 網站會員登入認證鎖定處理方式? | How to handle website member login authentication lock?

    為確保您的個資權益，如輸入3次錯誤驗證碼，系統將會鎖定會員帳號，系統將於5分鐘後自動解鎖。

    ~貼心提醒您~

    1. 會員資料手機及電子信箱不可與他人共用，敬請見諒。

    2. 驗證簡訊請確認輸入最新驗證碼，如輸入舊驗證碼仍可能鎖定帳戶。

     

    To protect your personal information, if you enter incorrect verification codes 3 times, the system will lock your member account and automatically unlock after 5 minutes.
    Friendly reminder:
    1. Member's mobile number and email cannot be shared with others.
    2. Please ensure to enter the latest verification code from SMS, using old codes may still result in account lockout.

  • Q132 請問信用卡班機延誤相關申請流程?

    有關相關申請流程可參考信用卡官網相關資訊。或是您也可以於上班時間致電0800-088-800，將有理賠專員為您服務。

     

  • Q133 詢問以信用卡消費日本JR鐵路是否屬承保範圍？如刷卡兩人票價是否兩人皆有承保？ | Does credit card insurance's coverage apply to purchases on Japan's JR Railway? If two tickets are bought, are both passengers covered?

    1.本公司與信用卡合作之旅平險承保範圍為公共運輸交通工具，因此JR鐵路是屬於該範疇，搭乘期間意外體傷以及死亡是為承保之範圍。

    2.承保對象除持卡人以外需視身分而定，本保險承保持卡人本人及配偶及未滿25歲之未婚子女，如為朋友或者父母兄弟姐妹等親屬則不在此範疇內。

     

    1. Our travel insurance provided by credit card covers public transportation, including JR Railway. Coverage includes accidental injury and death during travel.
    2. Coverage extends to the cardholder, spouse, and unmarried children under 25 years old. Friends, parents, siblings, and other relatives are not covered.

  • Q134 若是機車或汽車強制險保險已過期，逾期投保可將生效日回溯嗎？ | If compulsory auto/motorcycle insurance has expired, can the effective date be backdated for late renewal?

    若是您的機車或汽車強制保險續保已經過期，逾期投保時，僅能以投保當日做為生效日，不可回溯。

     

    If your compulsory auto/motorcycle insurance renewal has expired, the new policy can only be effective from the current date of application, backdating is not allowed.

  • Q135 如何連繫網路投保客服? | How to contact online insurance customer service?

    1. 網路投保服務信箱： ec@msig-mingtai.com.tw 。

    2. 網路投保服務專線：0800-069-889。

    服務時間為週一至週五上午8:30至下午 17:30（例假日及國定假日除外）

     

    1. Online insurance service email: ec@msig-mingtai.com.tw
    2. Online insurance service hotline: 0800-069-889.

    Service hours: Monday to Friday 8:30 AM to 5:30 PM (excluding holidays and national holidays).

  • Q136 參加旅行團時，搭乘鐵路火車是否在信用卡所提供的旅行平安保險承保範圍? | When joining a tour group, is train travel covered under the travel insurance provided by the credit card?

    只要確認以承保信用卡支付八成以上團費，即享有搭乘公共運輸工具期間的平安保險。

     

    As long as 80% or more of the tour fee is paid with the insured credit card, travel accident insurance coverage applies during public transportation use.