永續行動

  • Environmental Sustainability
  • Social Inclusion
  • Corporate Governance

Green Operations

Valuing Forests – Paper Less Process

In 2023, the reduction in paper consumption will amount to 3,295,880 sheets, which will reduce carbon emissions by about 59 metric tons and cut down the felling of 396 trees.

 Paperless Meeting Electronic signature Mobile Insurance Electronic Policy
 

 

 

 








Resilient Operations – Energy Resource Management

































Note: For more information, please refer to 2023 Sustainability Report.














Outsourc the IT computer rooms  to external  company.
Set  various energy and resource reduction plan.   










Organize internal electricity saving competitions.               
Replacement of old electrical equipment and lighting fixtures.















































Net Zero Transformation – Greenhouse Gas Inventory and Reduction Measures




















Conduct greenhouse gas inventory annually.              
Set reduction targets about own operations.             
Gradually replace business vehicles with new energy vehicles.
Use renewable energy.                                          






 













 


 


 


 


 




 


				

							

					
Products and Services that Contribute to the Realisation of the Sustainable Development Goals (SDGs)


					
					
					
					





Sustainable Personal Insurance – Putting Sustainability into Practice Every Day of Life




















 


 







Sustainable Business Insurance – Promoting Sustainable Industrial Upgrading








 


 


 







Sustainability Insurance Services – Utilizing Technology for Sustainable Development















 






 


 




 


				

							

					
Climate Change Management


					
					
					
					







Governance – Refining the Climate Management Mechanism






 













Set “Climate-Related Risk Management Measures”. 


 


 

TCFD management system introduction project meeting. 


 


 

Regularly report  the implementation plan  and results to the sustainability committee and the Board of Directors.


 









 


 







Strategy – Planning for Climate Change























Mapping the climate risk and opportunity matrix with the significance of climate issues. 


 

Climate anomaly risks are incorporated into the risk register and managed using KRI and KCI. 


 

Quantitatively and separately assess the finance and insurance operations otential loss from climate-related risks.








 






MSIG Mingtai’s Response to Significant Climate Risks and Opportunities


























 







Risk Management, Indicator and Targets – Capturing and Managing Climate Risks






 














Implementation of climate risk                 identification process.


 

Climate risk resilience assessment. 


 

Climate change risk responses are incorporated into underwriting guidelines. 
Complete “Mingtai Sustainable Finance Development Indicators”.


 







				

			
		

	



	
	


		


							

					
Fair Hospitality 


					
					
					
					





Promoting Organizations of Fair Hospitality






 




 


More Fair Hospitality Promotion and Implementation


 







Implementation Results of Fair Hospitality






Fair Hospitality Implementation Results

“Customer First” is the core spirit of MSIG Mingtai’s customer service. Feedback from customers is the driving force behind our progress.

Counter service satisfaction survey implemented since April 2023 (97% satisfaction rate, of which 96% are satisfied or very satisfied).

2023 Accident scene satisfaction survey (94% satisfaction rate).

2023 Claims service satisfaction survey (98% satisfaction rate, of which 94% are satisfied or very satisfied).

2023 0800 Customer Service Dedicated Hotline Satisfaction Survey (99% satisfaction rate).

A new fair hospitality section was established on the internal website in 2023 for colleagues to promote and exchange fair hospitality service stories and share experiences (19 articles shared in total).




 


More Fair Hospitality Implementation Results


 


 


 







Fraud Prevention Measures






Through the establishment of various indicators, MSIG Mingtai adopts a systematic assessment of the risk factors of claims, establishes alerts to prevent insurers from suffering losses due to fraudulent claims, and effectively protects the interests of honest customers. The measures include:


 




 


 


 







Friendly Financing Services






MSIG Mingtai has implemented friendly financing services to ensure that the elderly and physically and mentally disabilities have the basic rights, equality, and reasonable and convenient friendly financing services, as well as to provide the elderly and physically and mentally disabilities with access to barrier-free financial services.


More Friendly Financing and Quality Services


 


 


 


 







Provide Diversified Communication and Complaint Channels for Customers.






MSIG Mingtai recognizes the importance of feedback from each stakeholder. We provide multiple channels of communication, a convenient complaint process, and a dedicated 0800-099-080 hotline to handle complaints or disputes.


More Complaint Channels


 


 




 


				

							

					
Talent Cultivation and Development


					
					
					
					


In 2023,  MSIG mingtai  invest approximately $4.7 million in training, which can be used for online courses, new employee  training, executive training courses, overseas training provided by external professional organizations or parent company, as well as language courses and master’s degree programs.


 







Elite Talent Development Program






In terms of talent development, MSIG Mingtai continues to improve and innovate, taking into account the world’s hot trends (e.g., AI or ESG-related issues, etc.) as well as listening to the needs of internal staff in order to plan and organize a variety of training courses.















 


 









Employee Welfare Policies and Practices






In 2023, the total expenditure on employee welfare in aggregate grow by 9.85% over the same period, with the portion on subsidy growing by 10.76%.






1.”Golden Leave” rule




2.”Honorary Leave” Three additional holidays in the current year for those who are certified as specialist of underwriting or claims of property and casualty insurance .




3.”Volunteer Leave” Encourage colleagues to actively participate in charity activities.




4.”Rooftop Farm” The rooftop of the office is equipped with a farm for staff to plant and harvest.




5.”Physician on-site consultation“,”Annual Health Examination”,”Employee Group Insurance”,”Application for Disaster Subsidy from the Welfare Committee”.




6.”Flexible working hours” option




7.”Happiness Bar” provides a variety of snacks and drinks for colleagues to enjoy.




8.”Professional Examination Subsidy Award”,”Parenting Subsidy”,”On-the-job Training Subsidy” and “Other Subsidy”.




9.”Application for Voluntary Change of Employee’s Duties”,”Employee Turn to Marketing Specialist After Retirement” and other benefits and measures that outperform regulations or the industry.






 




 




 


				

							

					
Social Care


					
					
					
					







School Safety Initiatives






 


MSIG Mingtai has been underwriting the “Public Accident Insurance for Senior High School, Junior high School and Elementary School” for a long time, and is committed to promoting damage prevention, hoping to minimize the chance of accidents and reduce the possibility of accidental injuries to school children by raising the risk awareness of school children and faculty.














School Disaster Prevention and Safety Education Program.
Provide on-site survey service for schools. 






 









Traffic Safety Initiatives






In order to cultivate drivers’ awareness and behavior of “safe driving”, MSIG Mingtai has introduced “Safe Driving Hazard Prediction Scenario Training” and “Driving Aptitude Diagnostic Simulator”. In addition, the company has combined the resources of the MS&AD Group and collaborate with the Taiwan Insurance Institute  to promote the sponsorship of traffic safety research scholarships, and supports shared transportation services in rural areas in order to implement “justice of the road”.













Safe Driving Lectures and Experiential Camps.  
Traffic Safety Research Scholarship.                   
Support the “Pupu Ridesharing” Project for Public Transportation in the Rural Areas.








 


 









Sports Support and Charity Participation






MSIG Mingtai has been a long-time sponsor of sports activities such as the Chinese Professional Baseball League, and also actively participates in various social welfare activities, taking on more corporate social responsibilities and bringing more welfare to the society.














Group Photo of  MSIG Mingtai  Executives and Staff on Chinese Professional Baseball League Awards Ceremony in 2023.
Participated in the “2023 Color Walk for Grandparents”  Organized by Hondao Senior Citizen’s Welfare Foundation.








 




				

			
		

	



	
	


		


							

					
Governance Framework


					
					
					
					
Adhering to the business philosophy of “pursuing sustainable development and enhancing corporate value.” MSIG Mingtai establishes high-standard corporate governance and related regulations. Through the sound and effective operation of the Board of Directors and various functional committees, supplemented by the internal audit unit’s inspection and supervision of the internal control system, MSIG Mingtai promotes corporate governance matters. The company proactively communicates with stakeholders, properly addresses significant issues of concern to stakeholders, and proposes solutions.


 







Corporate governance framework






 


According to the organizational regulations of MSIG Mingtai Company, the Board of Directors has established six functional committees: the Audit Committee, the Executive Management Committee, the Risk Management Committee, the Investment Committee, the Information Committee, and the Sustainability Committee. The members and responsibilities of each committee are handled in accordance with the organizational regulations of each committee, and they each report regularly to the Board of Directors. For more detailed information on corporate governance, please refer to MSIG Mingtai Information Publicly .






 


 


 







Shareholding structure






 


MSIG Mingtai is 100% owned by its sole corporate shareholder, Mitsui Sumitomo Insurance Company, Limited.  All necessary information is reported to the corporate shareholder in accordance with the rules and regulations. The authorities and duties of Board of Shareholders of MSIG Mingtai shall be exerted by Board of Directors in accordance with the law. 


 







Composition of the Board of Directors






 


To maintain an appropriate and effective internal control system, ensure efficient supervision of organizational activities, and promote sound corporate management and governance, the company has established a Board of Directors. The Board comprises nine directors, appointed by the group, who possess expertise in insurance, law, finance, accounting, and management (including three independent directors), and is formed in accordance with insurance regulations. The gender composition of the Board includes 2 women and 7 men. In 2023, the company held nine Board meetings.


 




 







Independent Directors’ Email Addresses






 


In order to enhance the communication channels between independent directors and their stakeholders, and to facilitate the collection of opinions to strengthen the effectiveness of corporate governance, the independent directors’ e-mail address  has been established.


.Kao independent director’s e-mail address：fuyuan.kao@gmail.com


.Chen independent director’s e-mail address：gracechen0162@gmail.com


.Shih independent director’s e-mail address：joanna.shih@prestigelaw.com.tw


 







Whistleblowing System






 


MSIG Mingtai has a comprehensive whistleblowing system in place. In addition to establishing various reporting channels, internal and external reporting windows, and assigning dedicated personnel (the head of legal compliance at the headquarters) and a dedicated unit (the Investigation Team of the Legal and Compliance Department) to handle cases, the company has also set up a “MSIG Mingtai Violation of Professional Ethics (Dishonest and Illegal Conduct) Reporting System” on its official website, allowing internal and external personnel to report incidents either anonymously or with their names disclosed.


MSIG Mingtai has established a “Whistleblowing System,” which clearly stipulates “Whistleblower Protection and Reward Measures.” The system ensures confidentiality during the investigation of whistleblowing cases and protects the whistleblower’s employment rights. It guarantees that the whistleblower’s work environment will not undergo any adverse changes, nor will the whistleblower face any unfair treatment as a result of their report.


The link to the Whistleblowing System please refer to here.




 


 


                                                                                                                                                                                                                                                        


				

							

					
Risk Management


					
					
					
					





Risk Management Policy






The “Risk Management Policy” serves as the highest risk guidance principle for MSIG Mingtai, supplemented by the “Risk Management Guidelines” for integrated risk management, and further supported by the “Individual Risk Management Procedures” used by each business unit as the basis for executing individual risk management. The Board of Directors is the highest management organization for risk management issues, approving relevant risk management regulations and management objectives, considering capital requirements to allocate resources most effectively, and issuing instructions on other important matters related to risk management.


 







Risk Management Committee Organizational Structure 






The Board of Directors establishes a Risk Management Committee, which meets quarterly and is responsible for formulating risk management policies, frameworks, and organizational functions, establishing qualitative and quantitative management standards. The Secretariat regularly reports to the Board of Directors and responds to the Board of Directors on the implementation of risk management in a timely manner. The Chief Risk Officer is responsible for overseeing the company’s overall risk management affairs, ensuring that the company’s operations meet strategic goals, assisting in promoting climate change risk management and Task Force on Climate-related Financial Disclosures (TCFD), and regularly reporting to the management team.


 




 


 







Risk Management Process










 


                                                                                                                                                                                                                                                        


 


				

							

					
Information Security


					
					
					
					
In the digital era of the insurance industry, MSIG Mingtai not only actively enhances its technological service competitiveness but also places great importance on the protection of personal data for every financial consumer and the overall information security of the enterprise, fulfilling the duty of care of a good manager.


 







Information Security Organizational Management Structure






 


According to the company’s “Information Security Organization Management Measures”, the highest-ranking executive of the Information Committee serves as the chairperson. Under their leadership, a manager at the division head level (or higher) from the Information Technology Department is appointed as the leader of the Information Security Promotion Task Force. This task force is composed of managers from the Information Technology Department, Risk Management Department, and Legal Compliance Department, and reports to the Information Committee on the promotion and operational status of the information security system. In 2023, the Information Committee convened six meetings.














 


 







Key Information Security Protection Measures 






 


In accordance with the “Financial Cyber Security Strategy 2.0” issued by the Financial Supervisory Commission and the “Cybersecurity Self-Regulatory Guidelines” of the Property and Casualty Insurance Association, we continue to strengthen the company’s internal information security protection capabilities to achieve secure, convenient, and uninterrupted financial services. In addition to continuously completing various information security management systems that meet international standards, we also continue to improve various information security protection operations based on the self-assessment requirements of the Japanese parent company.