Message from the Operators

  • To Stakeholders — Chairman．YOUSUKE　MATSUNOBU
  • To Stakeholders — President．Calvin Chen

  • To Stakeholders — Chairman．YOUSUKE　MATSUNOBU

    In recent years, in addition to the increasing severity of natural disasters and the global spread of infectious diseases, coupled with geopolitical risks and the loss of biodiversity, the entire environment has been undergoing “turbulent” changes. Various significant risks have posed a threat to global peace and security.

    Important issues that directly affect people’s livelihoods, such as the scarcity of labor due to the aging of the population, the constant threat to information security posed by ever-changing hacking techniques, and the dangers associated with the rapid advancement of technologies like AI, cannot be ignored.

    In the face of these issues, the role played by MS&AD Group, with its expertise in risk resolution, is even more important. In the aspect of insurance business, as a platform for risk solutions, we contribute to the resolution of social issues by developing new products and services that meet social needs and create shared value (CSV) with society, aiming to create a ” sustainable society with resilience”. Moreover, we will pursue the highest quality that meets the trust and expectations of society, work with stakeholders to protect the global environment and the sustainable development of society, and continue to contribute to a society where people can live and work in peace and contentment, and where we can boldly take on the challenge of business development.

    In addition to its existing insurance business, the MS&AD Group will also take on a new mission of “risk discovery, risk prevention, from risk identification to recovery”.

    In order to address social issues, we formulated the “CSV×DX” strategy and committed to digital transformation (DX). Along with achieving the goal of saving costs, we also hope to effectively use digital technology to provide related services before and after compensation and insurance coverage, so as to transform our business model. In particular, in order to cope with the aforementioned “turbulent” changes in the world, we must develop products and services that take both CSV and digital technologies into account on a global scale, striving to transform our business model and accelerate the growth of overseas businesses.

    MSIG Mingtai, the core of MSIG’s offshore business, has dramatically improved its profit structure over the past three years and achieved its highest profit ever in 2023. In 2024, our medium-term business plan, “Sustainable Innovation 2025”, will be reviewed and, in order to achieve the new goal of net-zero emissions by 2050, our operations will be fully committed to ESG-related initiatives. Through the utilization of the worldwide synergies among our group companies and the implementation of “CSV×DX,” we prioritize ensuring customers’ safety and peace of mind, maintaining a competitive advantage by addressing issues that are significant to both the Company and its stakeholders, and pursuing our medium- and long-term sustainable development.

  • To Stakeholders — President．Calvin Chen

    After experiencing the epidemic prevention insurance crisis in the entire industry, MSIG Mingtai is currently the only property insurance company to receive an AAA rating from the Taiwan Ratings. Only through corporate sustainability can we be able to do our best for the sustainability of both society and the earth. Therefore, in the future, we must continue to strengthen internal management such as corporate governance, risk management, information security, and legal compliance, as well as actively innovate to respond to internal and external environmental changes and climate change, so that we can continue to move towards becoming a century-old enterprise.

    In order to demonstrate our determination for a “New Era of Sustainability”, we moved to a new headquarter in 2023, which was named the S (Sustainability) Headquarter. In addition to providing employees with comfortable and high-tech office space, the Company has also introduced green design, including a sky farm and a sky garden. At the same time, through energy-saving lighting and air-conditioning equipment, electricity consumption has been significantly reduced, and within one year, we has introduced 100% renewable electricity use into the headquarter, fulfilling the achievement of RE100. As the building is fully equipped with electric parking spaces, more than 80% of the official cars have been replaced with new electric vehicles.

    As our business performance improves, we simultaneously enhances employee benefits and optimizes the workplace environment, continuing to lead the benchmark of happy company. In terms of monetary remuneration, we have increased the meal allowance, raised the starting salary for new employees, increased the year-end bonus for employees, and increased the incentive for professional licenses. In terms of non-monetary remuneration, we increased the proportion of funds allocated to the Welfare Committee, added golden holidays/volunteer time off, planned to open up new offices, and introduced various wonderful employee benefits (such as: beverage and snack bar, massages provided by the visually impaired, leisure days). At the same time, we have also strengthened the fairness of the evaluation and promotion system year by year, held various executive training courses, and provided employees with complete career development planning.

    The Company has also begun to introduce the concept of “Internal Carbon Pricing” in its operations and management, incorporating the performance evaluation of underwriting profits and investment returns as well as developing sustainable and green insurance products, which promotes jointly with our channel partners to accelerate the sustainable transformation of society as a whole through sustainable finance.